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Feels like no-one taking me seriously

Posted By waterpk35

"Feels like no-one taking me seriously"

About: General practices in Lanarkshire University Hospital Monklands / Emergency Department

(as a service user),

Contacted my GP surgery for review after 8 days treatment of tonsillitis. I was firstly allocated an appointment, to be called and told to attend Monklands A&E as it was unresolved and needed ENT specialist review.

I've been and attended, and sent home without seeing ENT and told just to ride it out. Its left me feeling very dismissed and hopeless.

I proceeded to call back my GP for my appointment. To which I can't get an appointment.

Why is there no direct referral to ENT? If there is, why didn't my GP use this? I'm on day of 8 antibiotics, minimal resolve, still feeling unwell with pain and discomfort and eating, feels like no-one taking me seriously.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire nearly 2 years ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 04/10/2023 at 23:21
Published on Care Opinion at 23:21

picture of Jennifer Montgomery

Dear waterpk35,

Thank you for sharing your experience of your GP and University Hospital Monklands, Emergency Department.

I am sorry to hear that you are feeling so unwell with tonsillitis. It must be very worrying for you that it has lasted as long. I am also sorry to hear that you feel dismissed by the doctors at A&E and that you have been unable to speak to an ENT specialist. I can only imagine how frustrating this has been.

We always want to make things better for patients and it would be helpful if you could contact Patient Affairs at University Hospital Monklands on the below details. They will be able to look into this further and provide you with a personal response.

PatientAffairs.Monklands@lanarkshire.scot.nhs.uk

Tel no 01698 752300

I hope you are feeling better soon.

Kind Regards,

Jenni

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