"took time to listen to me and my concerns"

I have been on the waiting list to have my cataracts removed now for quite some time. This has led me to have a lot of anxiety and worry of my deteriorating eyesight. This also added a financial burden to me as I paid privately to have one cataract surgery however wasn't able to afford any further surgery. I would ring the booking office on several occasions asking for a rough timeframe. Up until I got speaking with Sinead I was not able to get any answers. Every time I phoned I was informed I was put through to the wrong department. Sinead listened to me, she supported me in being put through to the correct channels. She recontacted me with a review date with the consultant and now I have a date for my surgery. Sinead was the first member of staff that took time to listen to me and my concerns and helped direct me and I really appreciate her professionalism and time.