"Excellent care by the breast team."

About: New Stobhill Hospital / Breast Clinic

(as a service user),

I would like to thank all staff at The New Stobhill Hospital Breast Clinic today for their excellent care and consideration. 

The staff at Ms MacLeans clinic were caring, kind and efficient. Kelly the Specialist Breast Nurse helped me to feel relaxed and listened to. The process of being examined, attending the Mammogram unit and then receiving my results could have been very daunting but I left feeling very reassured. 

The process was very efficient however I felt cared for by everyone including Yvonne in the Mammogram Unit who made me feel comfortable and relaxed during the procedure. Thank you also to the clinic nurses who expertly managed the clinic and to the efficient reception staff. Everyone worked together to make what could have been a difficult experience much easier 
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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC nearly 2 years ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 25/04/2023 at 13:34
Published on Care Opinion at 13:34


picture of Kevin Torbet

Dear bravo62

Thank you for taking the time to leave us your feedback on Care Opinion.

I can fully understand your apprehension prior to attending the Clinic. Hospitals can be daunting places at the best of times so to hear you felt supported and cared for by the staff was very heart warming.

We are extremely proud of the work the team do within the Clinic so to hear this echoed by our patients is very satisfying.

I will be sure to pass on your thanks to the staff especially Kelly and Yvonne who I'm sure will be touched to hear you had such a pleasant experience.

I hope your feeling a lot better and recovering well back at home.

Thanks

Kevin

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