"Calm in the Storm"

I was told that my sister was in the RVH ED who had broken her foot, I cannot describe in written the horror show that I and he others I the waiting area where witness to. 

The waiting area was overflowing with patients sitting outside as there was no seats. There where people in the waiting area whom where sleeping recovering from their alcohol induced night out which took away valuable seating for other whom where elderly and ill. 

There at one stage was more p*lice than staff and a violent patient whom was then carried out by 6 officers through the waiting area and into a p*lice car. 

The waiting area was overcrowded and loud and the waiting time just to triaged was over 2 hours. 

I can honestly say that the Emergency Department was on its knee, however there where 2 lovely volunteers supporting and talking to patients. These two lovely ladies (Monica and Angela) where amazing and where the Calm in the Storm. 

They gathered info for patient and helped with questions, this in turn helped the medics and nursing staff whom where trying their best in a broken system that seemed to never stop. 

While the experience was no positive and going to the ED it's never going to be the staff where amazing, they are gods gift to us all and deserve every award we could possibly give them. It's just a shame that our ED has become so overcrowded and such a scary place to try and avail of emergency care.