"Frustrating Practice"

I have been a patient of this practice since being a small child. I am now 53. Never in all the years have I been as frustrated about this practice as I am now. I have high blood pressure and have type 2 diabetes. Following recent blood tests done I received the results online and then received a text within two days from the results arriving. The text message asked me to book an appointment to speak to a go regarding the results all of which came back abnormal. This is where the practice is a complete let down and where if you suffer with high blood pressure ypu become infuriated and stressed...so, the next morning promptly at 8.30 I rung the practice. Busy line straight away...busy line for the next 15mins. Finally after 80 attempts at getting through...i managed to get through to be told it would be a phonecard from a gp..rather than face to face. Ok...so when would the gp ring...within 48hrs I was told, no time slot just within 48hrs. I am now on 48hrs...I rang the practice just before it closed today 18/04/2024 asking if I had missed being called has I had not received a call...I was then told by the receptionist.. "well actually, its 72hrs not 48hrs, so you will receive a call either Wed, Thurs or Friday."Its Thursday so obvs it'll be Friday now when I get the call. I am worried, I want to know what the abnormal blood results mean for me, and 72hrs is simply not acceptable to wait that long for an explanation of my results....I could go to A&E wait 16hrs and probably find out faster doing that. But I won't, I'll wait for the GP to ring. But how is this good practice? If I would have asked for a face to face appt i would probably have been seen...but who knows? In the past even though its post covid, I struggle to see a doctor face to face now at this practice. I can't fault the staff, the nurses are amazing, the receptionists take a lot of flack...but put of frustration of being messed about by the Gp's. I honestly don't get why post Covid they deem this a better way of working...not seeing patients. GP practices across the county are making our A&E's stretched simply by not seeing their patients in a timely manner. Or giving them an explanation of results in a timely manner. Allegedly according to the voice message you get whe you eventually get through on the phone, you can book an appointment t through Patchs ..despite having a login and an active account...I have never been able to book an appt this way....I actually wonder if the GP consultation rooms have GP,'s in them... there are 8 rooms but I bet at any given time there's only 4 GPS in. The website is a joke, what they promise and what they say they do was perhaps true 8 years ago...and they brag a rating of good...but this was from May 2016 no review has been posted since then...as I suspect they haven't had a good rating since. Covid has messed this practice up...they're still stuck in pandemic mode and think this is best practice. It's not.