Care Opinion

Wonderful staff at the East Surrey hospital

Posted By Phoenix9

"Wonderful staff at the East Surrey hospital"

About: East Surrey Hospital / General medicine

(as a relative),

My dear mother was admitted to the East Surrey Hospital at the begining of October and remained there until her passing in mid October.

I could not believe the level of care that my mother received during that period, and the kindness and compassion shown to my sister and me, who stayed by her side 24/7 during this most difficult and emotional time. I now know why nurses are called angels. They laughed with us, cried with us, and supported all of us during this journey.

From the first day in A&E, where Jane took such good care of us, then AMU where the lovely Louise, in particular, was so good to us. Then finally to Tandridge where we encountered some very special people ... Lee, who always made my mother (and us) laugh (she adored him), Krit and Jason and Ele (our brother from Uganda! ) .. Always so calm, patient and kind ... Patricia who came round with the tea, Geronimo who cleaned the room, the nurses ... all so caring, especially Judith ... and Sister Dawn and Timothy. They all felt like family to us.

The doctors were brilliant ... and we saw so many ... and a special thank you to the palliative care team, Julie in particular, Thank you all from the bottom of my heart for everything you did to make my mother's last weeks on Earth as comfortable as possible and for going out of your way to make my sister and I comfortable staying in the hospital.

We really could not have asked for more and I doubt very much that you would get better treatment in a private hospital. God bless all of you and forgive me if I have forgotten to mention anyone by name. We will never forget you x

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 11 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 08/11/2013 at 20:59
Published on Care Opinion on 11/11/2013 at 14:50

picture of Ian Mackenzie

Dear Phoenix9,

Its been quite hard working out how to adequately respond to your post concerning your mother's recent admission to East Surrey Hospital. You describe the care that your mother, your sister and you received with such emotion and so eloquently that my attempt at a response will seem somewhat banal. Nonetheless I would like to thank you on behalf of the hospital for speaking so well of so many of our staff and the care that they provided.

I will ensure that your words are passed to the staff concerned who so clearly made such a significant contribution at what was such a very difficult time.

Very kind regards

Ian

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Phoenix9 (a relative)

Dear Ian ... Thank you for your kind response. Another example of the professionalism and caring attitude of the East Surrey Hospital!

And thank you for making sure the staff know how much they are valued.

With kind regards and best wishes

Phoenix9

Opinions
Next Response j
Previous Response k