Care Opinion

Lies.

Story from nhs.uk

"Lies. "

About: Leeds and York Partnership NHS Foundation Trust

I’ve used this service twice and both times I’ve been lied too. In fact I never received any care from them. I thought this crisis team were suppose to help in a crisis. Instead they abandon you, leave you with no one to call and no plan. Accept to wait and see if cmht will take you on. That’s it. No actual help. So I’m not actually sure why they have a building promoting them? I’m not lying. I’ve only had one phone call and the police were informed. So I didn’t receive anything accept them doing a referral. Stay well clear of these people. Very damaging.

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Responses

Response from Sam Marshall, Head of Patient Experience, Leeds and York NHS Partnership NHS Foundation Trust 2 months ago
Sam Marshall
Head of Patient Experience,
Leeds and York NHS Partnership NHS Foundation Trust

Submitted on 05/08/2024 at 12:09
Published on Care Opinion at 12:29

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Hello

My name is Sam Marshall and I am the Head of Patient Experience at the Trust. Firstly, thank you for sharing your comments with us. I am so sorry to hear that you did not receive the support you needed from our Crisis service and felt abandoned. We always aspire to provide outstanding services so your feedback is very important to us as it will help us to learn and improve. Learning from experience is invaluable to ensure that others do not experience the same. If you feel comfortable in doing so, it would be really helpful if you could contact our PALS team so we can gain some more information and discuss you concerns in greater detail, our PALS team can be contacted on:

Tel: 0800 052 5790 or Email: pals.lypft@nhs.net

Kind regards

Sam

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