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Incompetent

Story from nhs.uk

"Incompetent"

About: Falmouth Road Group Practice

1. Impossible to get through to get an appointment or prescription. DriQ has been off for the last few weeks and due to “increased number of calls” you have to wait till they call you back… which is never. I’m on repeat medication so this is highly inconvenient.

2. Don’t reply to my complaints.

3. Lost my ADHD referral for a few months. Someone simply forgot to send it to the organisation. :)

4. Due to their incompetence I was discharged from ED services because ED team needed more information, chased the surgery a few times and received nothing back (ok they did… a day past the deadline and insufficient information).

What a mess.

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Responses

Response from Falmouth Road Group Practice 6 months ago
Falmouth Road Group Practice

Submitted on 21/10/2024 at 15:06
Published on nhs.uk at 15:06

Dear Patient,

We are truly sorry for the difficulties you have encountered with our services. I understand how frustrating it must be to face issues with appointment scheduling, repeat medications, and referrals. Your concerns are very important to us, and I regret any distress this has caused.

Unfortunately, we are unable to identify your details from this communication. To ensure we can address your specific issues effectively, I kindly ask you to contact me directly at 0207 407 4101 or via email at falmouthroad@nhs.net.

This will enable us to investigate your concerns in detail and work towards a resolution and improving the servicies we provide.

Kind Regards,

Sharan Johal

Assistant Practice Manager

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