Recently my mother took unwell at home. Mum has a care package in place with carers calling into her 4 times a day and has MS.
I live 1.5 hours a way.
Mum's carers made me aware of the concern in the AM and kept me posted throughout until a decision was made for hospital transfer. One of the carers who was off duty even went to the hospital to be with mum whilst I made my way there.
The commitment and compassion shown by mum's carers on a daily basis is second to none. Without the domiciliary care service mum's current level of independence would not be possible and as a family we are eternally grateful.
Mum was then transferred to Altnagelvin where she received 1st class care and support from the doctors, nurses and hcas. There was a long wait for a bed in the ward and mum was in a and e from Friday until Monday afternoon until a bed became available but the person centred care that mum received by a team that were clearly under pressure should be given recognition.
"Excellent care"
About: Altnagelvin Area Hospital / Emergency department Altnagelvin Area Hospital Emergency department Londonderry BT47 6SB
Posted by Katherinec (as ),
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