"Excellent care"

Recently my mother took unwell at home. Mum has a care package in place with carers calling into her 4 times a day and has MS.

I live 1.5 hours a way.

Mum's carers made me aware of the concern in the AM and kept me posted throughout until a decision was made for hospital transfer. One of the carers who was off duty even went to the hospital to be with mum whilst I made my way there.

The commitment and compassion shown by mum's carers on a daily basis is second to none. Without the domiciliary care service mum's current level of independence would not be possible and as a family we are eternally grateful.

Mum was then transferred to Altnagelvin where she received 1st class care and support from the doctors, nurses and hcas. There was a long wait for a bed in the ward and mum was in a and e from Friday until Monday afternoon until a bed became available but the person centred care that mum received by a team that were clearly under pressure should be given recognition.