Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Left me in crisis

Posted By Lausj47

"Left me in crisis"

About: Adult mental health / CMHT South West

(as a service user),

TEWV Trust are refusing to provide me with any help for a condition they've diagnosed me with, and they've left me in crisis for weeks, you would not leave someone with a broken leg to suffer in slience like this they will not help me with anything!

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Karen Collman, Patient & Carer Experience Team Manager, Tees, Esk and Wear Valleys NHS Foundation Trust 4 months ago
Karen Collman
Patient & Carer Experience Team Manager,
Tees, Esk and Wear Valleys NHS Foundation Trust

Submitted on 07/03/2025 at 12:17
Published on Care Opinion at 12:17

I am very sorry to hear of your experience, it sounds like you are going through a difficult time and we would never want anybody to suffer for such a long period. If you could let me know which team you were involved with I can investigate this serious matter further. You can reach me by emailing TEWV.patientcarerfeedback@nhs.net or alternatively you can raise your concerns as a complaint at tewv.complaints@nhs.net. Please do contact I would like to resolve this matter for you. If you feel in crisis, you can ring 111 and select option 2, this will provide support at any time. I wish you well.

Patient and Carer Experience team Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Lausj47 (a service user)

Hi,

I was under the CMHT at Acomb Garth in York. The situation since I posted this has gone from bad to worse as they have now discharged me from their team and the crisis team have done nothing to help me. The person I spoke to said I was shouting at her, when I wasn't shouting at her at all, and she threatened to end the call! I will email you regarding this.

Thanks

Opinions
Next Response j
Previous Response k