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"She had a genuine interest in observing my daughter’s feeds"

About: Allied Health Professionals / Speech & Language Therapy Community Child Health / Infant Feeding Team Royal Belfast Hospital for Sick children / Barbour Ward

(as a service user),

My daughter was born under 38 weeks and needed the NICU for jaundice and an infection as well as sticky blood. Her feeding was never really great and we had a hospital admission and an NG feeding tube inserted to increase feed. My daughter was so unsettled and always crying.

I was prescribed CMPA milk and my daughter gradually got a bit better but her feeding was still reduced. Upon another admission to hospital SALT were contacted and a lady called Emma came to visit us.

Emma was the only professional I had seen that had a genuine interest in observing my daughter’s feeds. She treated her throughly and gave me advice to assist my daughters feeds. Emma also had a care plan in place upon meeting my daughter and this was the only time I heard a care plan mentioned for my daughter which showed Emma’s great ability to be prepared.

I really felt listened to by Emma and felt she took all my concerns on board with regards to feeding issues and concerns I had. Emma made me feel listened to which was a great ordeal when your infant is so young. She then referred us to the community SALT to continue the journey she started.

Thank you so much Emma

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Responses

Response from Breastfeeding Peer Support Co-Ordinator, Infant Feeding Team, Belfast Health and Social Care Trust last month
Submitted on 19/03/2025 at 10:11
Published on Care Opinion at 10:28


Hi Tanya,

Thank you for taking the time to leave this feedback. I am so pleased to hear you felt listened to and well supported by Emma, as well as being sign-posted to ongoing support in the community.

We hope your daughter is continuing to progress well.

Best wishes,

Michelle

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