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Angry that my referral was rejected

Posted By lou52

"Angry that my referral was rejected"

About: Royal Hallamshire Hospital / Ear, Nose and Throat

(as the patient),

My doctor referred me to Sheffield ENT because i have a severe form of Parosmia and phantosmia off the back of having surgery to replace my hip. My GP explained to them that it wasn't due to covid virus but they rejected it anyway. I have been unable to eat food since last summer and am living on 600 calories a day and under dietician that cannot help me because i am allergic to the contents of nutritional packs. I live on skimmed milkshake in one flavour because i can't tolerate anything. I have lost 20% of my body weight in 4 months and there's no sign of the disgusting taste and smell easing.

I am angry that my referral was rejected by ENT without questioning me. I think they just assumed it was from Covid but it wasn't. 

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Responses

Response from Sheffield Teaching Hospitals NHS Foundation Trust 2 days ago
Sheffield Teaching Hospitals NHS Foundation Trust

Submitted on 23/04/2025 at 14:10
Published on Care Opinion at 14:10

Thank you for taking the time to share your feedback and we are sorry that you are angry about your referral being rejected, which must be extremely frustrating. We are sorry to read that you are struggling so much as you have not got specialist care to support you with this.

So that we can investigate this matter by looking into your referral and provide you with further information and seek to find a resolution, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you.

Once again we are really sorry to read about your poor experience, and would like to take this opportunity to wish you all the best, and we hope that you are able to access care from the specialty you need input from soon.

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