"Main Reception"

I attended the RVH for an appointment with my frail mother. I was able to get a parking space with ease however that's when everything went from good to bad. 

I walked my frail mother up to reception given that her mobility is quite poor and went to the main Reception in the main building. This was closed. I had no way of asking for directions and no way of booking a porter for my mother, who was in a lot of pain. 

There was no signage, no way for me to get a wheelchair or a thing and I was left stranded in the reception area with no help available. This was so stressful and without the help of some lovely people I would probably still be there. 

Very poor experience for the most vulnerable.