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"Leg weakness and hip pain"

About: Badenoch & Strathspey Community Hospital

(as a service user),

About 4 years ago I went to my GP because my right leg kept 'giving way'. I was referred to physiotherapy and there given some exercises. Didn't help much but I persisted with the exercises. later, time I was referred for an x-ray on my hip. It was arranged very quickly and in July 2022 I had my first x-ray at the Badenoch and Strathspey Hospital. I was greatly surprised by the procedure with all the new equipment, and amazed when the radiographer showed me the picture of my hip. It was so interesting to see. The picture did show up some wear and tear but at that time was not really serious. 

The pain slowly got worse but it was not until the beginning of March 2024 when I saw yet another GP that I was referred again for x-ray  - over 30 months of pain, before I felt there was any interest in or understanding of my problem 

Again, I was delighted with the speed and efficiency of my contact with the radiology department in Aviemore. I was seen within two weeks of the referral and felt that the radiographer, on relief duty from Raigmore, was very interested and caring. Once again I found the pictures fascinating but also quite shocking. Even I could see the very big changes in my hip, the radiographer explaining to me what I was seeing. 

Brilliant service.

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance, NHS Highland 2 weeks ago
Sylvia Fraser
Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 04/04/2025 at 14:56
Published on Care Opinion at 14:56


picture of Sylvia Fraser

Dear listencb96

Thank you for your post noting your experience whilst attending the Radiology Department at Badenoch & Strathspey Community Hospital on both occasions.

Please accept my sincere apology for the delay in responding to your post.

I am delighted to hear you received such good care from the team, however I am sorry to hear that you are having ongoing painful issues with your hip.

It is always a pleasure to receive such kind comments and to know that the staff at NHS Highland are appreciated both for their hard work and for their attitude towards patients.

I have forwarded your feedback to the Radiology Team in Aviemore and asked that managers share this with the staff involved in your care.

Thank you for taking the time to feedback your experience.

With kind regards

Sylvia

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