"I felt betrayed"

About: Ealing Talking Therapies Ealing Talking Therapies London W13 8RA

Posted by Potatoe (as a service user), 3 weeks ago

I feel betrayed as they provided no service just multiple excuses. In the rare event they bothered to reply they ignored my physical disabilities also.

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Paul Gibbs

Patient Experience Lead,

West London NHS Trust

Submitted on 02/04/2025 at 10:37

Published on Care Opinion at 10:37

Dear Potatoe
Thank you for your feedback which we are sorry to hear of the reasons why you contacted us.
So we can raise this quickly with the team concerned, please email our PALS team wlt.pals@nhs.net with your contact details so we can arrange the appropriate person to respond to your concerns quickly.
In the meantime, should you need urgent advice or information, please call the Trust's Helpline: 0800 328 4444 which is open 24hrs.
Please accept our sincere apologies we have not responded to your needs and we look forward to hearing from you soon.
Best wishes
Paul
Paul Gibbs
Patient Experience Lead

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