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Outstanding care

Posted By MARM2712

"Outstanding care"

About: NHS 24 / NHS 24 (111 service) Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow / Gynaecology (Ward 49) Scottish Ambulance Service / Emergency Ambulance

(as the patient),

I started to bleed and pass fist sized clots following a total hysterectomy 2 weeks previously.

We phoned 111 and got through in 30 mins. Thank you to the call handler, Adam and nurse Anna.

An ambulance was called and after a bit of a wait a doctor called to check on me and upgraded the response. Thank you to her for her calmness and reassurance. Paramedic James & his partner (sorry I didn’t note his name) helped and reassured me and took me to A&E at QEUH. I was straight in with no wait and seen promptly. Thank you to all A&E staff.

I was admitted to ward 49 gynaecology. During a very scary and rollercoaster ride in hospital I received what can only be classed at 5 star care from all staff.

Dr Dsa’s compassion, kindness and genuine care will never be forgotten. Jennifer, Janet, Chloe, Sean, Robert, Sophie, Anna, Gillian, Jordan, Roseanne and everyone whose name I forgot to note are all amazing and I can’t thank them enough for their care, patience and kindness.

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Responses

Response from Fiona Proctor, Senior Charge Nurse, Ward 49 - Gynaecology - Queen Elizabeth University Hospital, NHS Greater Glasgow and Clyde last week
Fiona Proctor
Senior Charge Nurse, Ward 49 - Gynaecology - Queen Elizabeth University Hospital,
NHS Greater Glasgow and Clyde

Submitted on 17/04/2025 at 10:18
Published on Care Opinion at 12:21

Dear Marm2712,

First of all thank you very much for taking the time to feed back to us about the outstanding care you received in ward 49 QEUH, this is very much appreciated.

I'm so sorry to hear about your terrible time you had at home followed by an ambulance transfer to be admitted with very heavy bleeding. This must have been very scary indeed for you.

It's good to hear about the 5 star care, patience and kindness from our staff, it's lovely for this to be recognised. I will also pass it onto Dr D'sa about the kindness and compassion that she showed you too, she will be touched by this I'm sure.

Wishing you all the best with your ongoing recovery,

Fiona Proctor,

Interim Senior Charge Nurse

Ward 49, QEUH

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Karen Hughes, Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital), NHS Greater Glasgow and Clyde last week
Karen Hughes
Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital),
NHS Greater Glasgow and Clyde

Senior charge nurse & emergency nurse practitioner within the ED & Miu of the Queen Elizabeth University Hospital

Submitted on 18/04/2025 at 17:06
Published on Care Opinion at 17:06

picture of Karen Hughes

Dear MARM2712,

thank you so much for taking the time to submit a care opinion, that must have been such a worrying time for you and I hope you are recovering well. Thank you so much for your kind words regarding your time within the emergency department, I am delighted you were dealt with promptly and admitted to the gynaecology department where you continued to receive exemplary care. It is so lovely to receive such positive feedback and our staff really do appreciate it.

I hope your health continues to improve and you feel much better.

with very kind regards,

Karen

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Response from Mark Hannan, Head of Corporate Affairs and Engagement, Scottish Ambulance Service 3 days ago
Mark Hannan
Head of Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 22/04/2025 at 11:01
Published on Care Opinion at 11:01

Hi MARM2712,

I'm really sorry to hear about your recent experience, that must have been incredibly distressing and worrying for you. I hope you are doing ok.

I see my colleagues at NHS Greater Glasgow and Clyde have responded to your wider comments but I just wanted to thank you for your positive feedback about our staff at the Scottish Ambulance Service. It's great to see that our staff were so reassuring and delivered such high standards of care. They will really appreciate reading this.

Thanks again and for taking the time to share your feedback.

Take care,

Mark

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Response from Laura M, Patient Experience Officer, Nursing and Care, NHS 24 2 days ago
Laura M
Patient Experience Officer, Nursing and Care,
NHS 24

Submitted on 23/04/2025 at 15:14
Published on Care Opinion at 15:14

Dear MARM2712

Thank you for sharing your story on Care Opinion. I am sorry you had cause to contact the 111 service, I appreciate how worried you must have felt and I do hope you are now recovering well following your hospital stay.

I reply on behalf of NHS 24. I am glad to read of your positive patient journey from your initial call to the 111 service to your admission to ward 49. If you wish to share some more information with me, including your Care Opinion user name, then I could locate Adam and Anna and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services. You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for sharing your story.

Best Wishes

Laura

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