"Poor organisation at reception"

Poor organisation at reception of phlebotomy service.

Visited early as recommended by my GP.

Had to wait outside the building for about 15 minutes on a chilly morning.

In the queue were several elderly people, some who were frail and finding it difficult to stand. 

There was no offer of wheelchairs or invitation to come inside the building.

On entering the building discovered that there was plenty of room to queue & we were waiting to be allocated a number, which could easily have been dispensed by a machine at the main entrance.

I feel that the whole system needs to be reorganised to make it a more welcoming experience and to cater for the needs of people, who by the very fact that they were there in the queue, were in need of support.