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"All the care I received was excellent"

About: Royal Devon & Exeter Hospital (Wonford) / Trauma and orthopaedics

(as a service user),

I first saw Natalie in the Community ESP team in September 2024 who referred me for X Rays and for surgery. She was excellent, very efficient and followed up everything that she had said she would do. I had X Rays taken and then saw John in December 2024 who was extremely kind, considerate and professional. He was keen to list me for surgery as quickly as possible and I attended PEOC at the start of April for my hip replacement surgery.

All the care I received throughout the period I was in hospital was excellent. The staff who prepared me for surgery and the anesthesia team were good, and the nurse who walked me to the theatre and took care of me during my spinal block was excellent, so lovely and kind, The surgery went well and the after care on the Dybal Ward was outstanding, particularly during the daytime, and especially from a nurse called Jilly who was so caring and helpful and went out of her way to help me. I was unwell briefly after the surgery and had excellent care from a Dr, and the anaesthetist (sorry can't remember his name) also came to check in on me.

I would like to thank everyone involved in my care.

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Responses

Response from Wendy Strode, Clinical Nurse Manager (Eastern Services), Knapp Ward / OADM Day Case Units (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust yesterday
Wendy Strode
Clinical Nurse Manager (Eastern Services), Knapp Ward / OADM Day Case Units (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 24/04/2025 at 16:15
Published on Care Opinion at 16:15


Hi there,

Thanks for your kind feedback. The nurses in Admissions would have got you ready and hopefully calmed your nerves. The medical staff work hard to get you the best outcome.

It sounds like your post op care on Dyball went well too. They are a great team.

I will pass on your feedback to the team. They will be pleased to hear you had a good experience.

We hope you have a safe recovery and are well and enjoying life more.

Thanks Wendy

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Response from Katie Gumede, Clinical Nurse Manager (Eastern Services), Dyball Ward (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust less than an hour ago
Katie Gumede
Clinical Nurse Manager (Eastern Services), Dyball Ward (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 25/04/2025 at 10:13
Published on Care Opinion at 10:13


Good morning,

Thank you for taking the time to share your positive experience. It is wonderful to hear your feedback and we are so pleased that the care and treatment you received whilst you were in hospital was to a high standard and that you felt well looked after.

I will certainly pass on your feedback to the team. Feedback such as yours, helps the team to feel empowered and appreciated. They will be satisfied to know they have done a good job.

I hope you are continuing to recover well.

Thank you again and best wishes,

Katie Gumede

Clinical Nurse Manager, Dyball Ward, PEOC RDUH

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