"Great service"

I came to the Dermatology clinic last Tuesday 15th April. From the moment I entered the hospital I was treated with friendly respect. The lady on reception gave me very clear instructions to find the clinic. The nurses were efficient and friendly and the doctor I saw was very professional, helpful, reassuring and with an enduring sense of humour. All very impressive - Thank you.

However, when it came to dealing with an individual in the parking office - totally different experience - he was abrupt, unempathetic and rude. I was having an issue with checking out of the car park, he accused me of not reading the instruction - which I had, but there was an element of contradiction. He told me someone else paid my fee - I asked how that could have happened and he grimaced, put a cross through the ticket and he said I did not have to pay. I was not in an emotional or stressful state, but many people attending hospital are and treating them in that manner is so poor and unnecessary. If someone cannot be empathetic - as everyone else had been on the day, they should not be employed in a position where they may meet patients and or visitors.

Thank you to all the other people I interacted with - jobs well done!