"Poor infection control"

GLU was absolutely filthy. My family member was left with bloody dressings under their bed (were they even theirs?) Dirty clothes or shoes were put on top of their toothbrush. The surfaces were visibly dirty.

There were repeated norovirus outbreaks when they were on the ward. We saw staff not following infection control protocols. Not even washing their ungloved hands after picking up cups from infected patients and then serving the next patient. The sinks were filthy.

Patients were left with their food without any effort to help them cut it up or feed them. 

Family members were made to feel like a burden, and one member of staff did everything they could to avoid eye contact or speak to family. Even when asked direct questions they were obstructive and downright rude. I didn't see them engage with any of the actual patients either.

Some really lovely staff on the ward however, including Ven, Tom (HCA) and Lucy (ward clerk). These staff should be celebrated for being human and compassionate. You need more like them! 

I also suggest Infection Control spend some time observing the poor hand hygiene and cleanliness on the ward. It doesn't seem like a coincidence that they can't catch a break from norovirus on that ward!