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"Made me feel comfortable and calm"

About: Forth Valley Royal Hospital / Surgical Skin Team Outpatients Centre / Dermatology

(as the patient),

Attended Dermatology Dept at Stirling Hospital to have skin biopsy to my head. Right away the staff ( David and Lucy) made me welcome and certainly made me feel comfortable and calm explaining exactly what was going to be happening. They talked to me throughout the operation keeping me informed of what they were doing.

No one wants to go in to hospital for any reason but all in all my experience was made much better by David and Lucy that day.


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Responses

Response from David Miller, Staff Nurse - Minor Ops Practitioner, Day surgery, NHS Forth Valley 2 days ago
David Miller
Staff Nurse - Minor Ops Practitioner, Day surgery,
NHS Forth Valley
Submitted on 24/04/2025 at 17:19
Published on Care Opinion at 17:19


Thank you for taking the time to leave such a lovely review of your visit.

It is great to hear that Lucy and I were able to provide the comfortable and calm environment that you appreciated.

I shall ensure Lucy hears your praise.

Hopefully everything is going as planned and you didn't feel too sore afterwards.

All the best, and thanks again

David

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