Husband had passed out and cut open his head. As I couldn’t move him I dialled 999. Phone operator was rude and simply told me it wasn’t an emergency.
After getting help to A&E, my husband was triaged within an hour, (after the nurse shouted the wrong name twice - an admission they made themself).
We waited over 12 hours to be seen by a doctor to get my husbands head glued. No CT was given after the nurse had suggested he needed one due to the size of the cut. We asked 5 times for painkillers and never got them. 2 ambulances were sat in the car park all night with paramedics on their phones. Reception staff were snippy and didn’t communicate either.
Our experience suggests the place is simply broken. Do better!
"Simply broken"
About: Scottish Ambulance Service / Ambulance Control Centre Scottish Ambulance Service Ambulance Control Centre EH12 9EB University Hospital Wishaw / Emergency Department University Hospital Wishaw Emergency Department ML2 0DP
Posted by AJSJ86 (as ),
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