"Cancelled surgery and could not care less"

About: Salford Royal Salford Royal Salford M6 8HD

Posted via nhs.uk 3 hours ago

Cancelled surgery less than a week before and were so awful and unprofessional. Not been given any plan etc. I am honestly disgusted they are happy to leave me in this mess.

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Salford Royal

Submitted on 24/04/2025 at 16:29

Published on nhs.uk at 16:29

Dear Service User
Thank you for your post and we are sorry to hear of your cancellation of surgery and apologise for the distress caused by this situation. We understand your frustration at the lack of communication and support you have experienced.
As your post is anonymous, we encourage you to contact our Patient Advice and Liaison Service (PALS) either via 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday or email pals@nca.nhs.uk. This will allow the PALS team to identify your care episode and investigate further.
We ask you then allow us to review your case and provide you with a clear plan moving forward. Your concerns are important to us, and we are committed to resolving this matter effectively.
Kind regards
The Patient Experience Team

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