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Great care

Posted By Ramc47

"Great care"

About: Glasgow Royal Infirmary / Accident & Emergency

(as the patient),

I had to attend hospital after having severe chest pains. I was taken to triage the nurse took my blood pressure and then a taken to a room to be seen by a hcsw Jade who explained what she was doing & provided information on what happens next, e.g waiting times for doctor, blood results and what tests were for.

I then was looked after by Rhys who welcomed me with a friendly attitude, he updated me on still waiting for doctor and that hopefully it wouldn’t be long. I was in the department for some hours but the care received I was very happy with and couldn’t fault the teams.

It is nice to see a department where staff can be seen happy and appeared to work well

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Responses

Response from Kristoffer Robertson, Clinical Services Manger, Emergency Department and Acute Assessment - North Sector, NHS Greater Glasgow and Clyde 2 hours ago
Kristoffer Robertson
Clinical Services Manger, Emergency Department and Acute Assessment - North Sector,
NHS Greater Glasgow and Clyde

Submitted on 25/04/2025 at 13:49
Published on Care Opinion at 13:51

Thank you for taking the time to share your feedback with us. We are so pleased to hear that you had a positive experience during your visit to our department, especially in such a stressful situation. It's great to know that our team made you feel informed and comfortable throughout your time with us.

We are proud of our team’s dedication and friendly approach to patient care, and we truly appreciate your recognition of this. Your kind words mean a lot to us, and we will be sure to pass along your feedback.

We understand how concerning it can be to experience chest pain, and we’re glad we could provide you with the care and support you needed.

Take care

Kristoffer Robertson

Clinical Service Manager

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