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"Made me feel so welcome and cared for"

About: Cloughreagh House

(as a staff member posting for a patient/service user),

My stay in Cloughreagh House has been first class, truly unbelievable. The food was super and the care staff were most attentive, caring for my every need, I didn’t want for anything.

The physios have advised me on exercises and I have used the Gym here at Cloughreagh House and have done my exercises while enjoying the lovely view of the viaduct. I will continue with my exercise regime when I go home.

The bedroom was perfect for my needs and I appreciated my own individual television.

The district nurses attended me while I have been at Cloughreagh House and were very professional paying attention to detail. The great thing about Cloughreagh House is that it is a complete service. Everything you need is here, Physios, Social worker, OT and District nurse and all the time my care needs were met by a very friendly staff who made me feel very special.

The one thing I see that could be improved on is the availability of toilets. On my corridor there was only one toilet for resident use which also combined as a shower and on a few occasions there was a lengthy wait to use the toilet.

Overall I really enjoyed my time in Cloughreagh, thank you to everyone who made me feel so welcome and cared for.

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Responses

Response from Stephanie Campbell, Senior Support worker Cloughreagh House, Adult Community Services Directorate, Southern Health and Social Care Trust 2 months ago
Stephanie Campbell
Senior Support worker Cloughreagh House, Adult Community Services Directorate,
Southern Health and Social Care Trust
Submitted on 04/05/2025 at 12:27
Published on Care Opinion at 12:27


Thank you for taking the time to share your experience of Cloughreagh House on Care Opinion and I want to thank you for your positive review. In Cloughreagh House we work together as a multidisplinary team providing a personalised approach and ensuring each element of the care needs are met in a professional manner and I thank you for acknowledging this in your story.

We appreciate all the feedback we get from our service users and we use the information to make improvements where necessary. I acknowledge your comment on the availability of toilets and it is something we are aware of. I will bring this to our Head of Service for her attention.

Thank you again for your kind words and I will bring this review to the attention of all the staff in Cloughreagh House. I would also like to take the opportunity to wish you continued good health and a speedy onward recovery.

Regards

Stephanie Campbell

Senior Residential Support Worker

Cloughreagh House

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