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"A first class, professional and caring experience"

About: Forth Valley Royal Hospital / Surgical Skin Team

(as the patient),

I recently visited the Plastic Surgery Clinic at Forth Valley Royal Hospital to have a cyst removed. I arrived slightly early, was seen almost immediately and then the friendly staff introduced themselves, explained the procedure and aftercare clearly and kindly, checking I understood everything and giving me time to ask questions. The procedure was undertaken quickly, as the nurses distracted me by chatting. They ensured that the procedure was pain free and again explained the post procedure care and how to get help , if required later. It was a first class, professional and caring experience,  - thank you Kirsty & Maureen!

Waiting Time

Waiting time


Staff attitude

Staff attitude


Staff skills

Staff skills


Treatment

Treatment


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Responses

Response from Kirsteen Easson, Surgical Skin Nurse Practitioner, Day Surgery, NHS Forth Valley last week
Kirsteen Easson
Surgical Skin Nurse Practitioner, Day Surgery,
NHS Forth Valley
Submitted on 09/07/2025 at 09:00
Published on Care Opinion at 09:00


Good Morning LC72,

Thank you for taking the time to leave such lovely feedback and I will share this with the team. It is reassuring to hear that we were able to make you feel at ease and the information we gave you was useful.

I am pleased we were able to distract from the procedure, we do like a chat!

I hope your wound is healing well.

Thanks again.

Kirsty

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