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Communication has been awful

Posted By Lewis2016

"Communication has been awful"

About: Royal Alexandra Hospital / Diabetes service

(as a service user),

The communication with the Diabetes centre has been absolutely awful.

Please consider changing channels of communication, leaving a voicemail for someone and not hearing back (still waiting) is shocking. Whenever they have contacted me, they've been abrupt and it's seemed like they can’t be bothered.

An email should be accessible for patients to email in regarding any concerns or questions. 

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde yesterday
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 17/07/2025 at 09:28
Published on Care Opinion at 09:28

picture of Nicole McInally

Dear Lewis2016

Thank you for taking the time to share your feedback. I’m sorry to hear about the difficulties you’ve experienced in trying to contact the Diabetes Clinic. I can appreciate how frustrating and disheartening it must be to leave messages and not receive a response, especially when you're trying to manage a long-term condition.

Good communication is a vital part of patient care, and I’m sorry that your experience has fallen short of what we would expect. I will ensure this feedback is shared with the senior staff responsible for the Diabetic Clinic.

You’ve raised a very valid point about the need for more accessible options, such as email, for patients to raise concerns or ask questions. I will pass this suggestion on as part of your feedback.

If you would like to discuss this further can you please contact Fiona Barrie, Clinical Services Manager? You can contact Fiona on 07816531052 or via email @ fiona.barrie@nhs.scot

Thank you

Nicole

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