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"The vulnerable were not being taken care of"

About: Royal Free Hospital / Maternity

(as the patient),

It was my first time having a cesarean delivery, I had a doula with me during the surgery but she left after the baby was born, so I was on my own. Couldn't move in bed for couple hours then later was transferred from the recovery room to the ward where there were 4 of us, everyone else had their partner with them, so I was the only one pressing the call button for assistance most time but it felt like the midwives didn't want to be bothered.

It was really hurting πŸ’” 😒 to see that the vulnerable were not being taken care of. One of the midwives actually told me that she's not supposed to help change the baby, my baby was crying and needed a change of nappy in the night and I couldn't do it myself that night, I was very surprised. When I needed help, no one seemed to want to attend to me, they keep referring me to someone else or came in their own convenient time. The meals were rubbish, couldn't eat for the 2 nights I was there, and some staff were rude and disrespectful .

For me I don't think I would advise anyone to have a baby there especially if you don't have anyone to back you up from the rude staff. The surgeons were great though.

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Responses

Response from Patient Experience Officer, Barnet hospital patient experience team, Royal Free London NHS Foundation Trust less than an hour ago
Submitted on 15/07/2025 at 13:30
Published on Care Opinion at 13:30


Dear Ayenda,

We're sorry to read you had such a poor postnatal experience with Royal Free maternity. We note that you felt there was a lack of help and support, and some midwives had a poor attitude. We also note that you felt the food was inedible and we're sorry to read you couldn't eat for the duration of your time on the ward. We have already passed on your comment to maternity management, who would like to speak to you about your experience further if you wouldn't mind. If you're happy to speak to them, please could you email me your contact details at rf.bh-patientexperience@nhs.net and management will contact you. Lastly, we are pleased to read that you had a good experience with our surgeons. Sending you our best wishes, the Patient Experience team.

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