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"You are all superheroes"

About: Grantham & District Hospital / General surgery

(as a service user),

I had my gall bladder removed and was in Ward 2 GDH, theatre & recovery.

The staff were superheroes and made me comfy, at ease and welcome. They all smiled and were happy and cheerful in their work which lifted the spirits of patients and made the whole ward a pleasant experience. Anaesthetists, surgeon and all staff were expertly attentive and listened to all of my concerns and queries, then attended to them professionally and kindly. Making the complete experience almost pleasant!  If I had another gall bladder I’d happily have it removed next week! I’d like to thank everyone the biggest thank you and heartfelt gratitude you are all superheroes and amazingly kind people.

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Responses

Response from Julie Record, Matron, Surgery, United Lincolnshire Hospitals NHS Trust 5 hours ago
Julie Record
Matron, Surgery,
United Lincolnshire Hospitals NHS Trust
Submitted on 17/07/2025 at 07:33
Published on Care Opinion at 07:33


Dear Salus

Thank you so much for your lovely comments which have truly cheered the staff up both on the hub and in theatres, they are so pleased when patients take the time to write in with their experience and it’s been such an amazing one.

Bless you to say you would have another removed as it was such a good journey – I hope you are taking care and I have shared this with all teams as we all work hard to ensure that we give the best care we can and your story certainly shows we are getting that right.

As Matron for the hub and theatres – it also boosts my morale so a huge thank you from me as well.

KR

Julie

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