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"Put me at ease straight from the start"

About: Grantham & District Hospital / General surgery

(as the patient),

I visited Grantham hospital for a day case surgery for a Radical orchiectomy due to suspected testicular cancer.

On admission, the quality care was excellent. All nurses and support staff were all so caring and put me at ease straight from the start.

My dedicated nurse was Shelly. She had a great sense of humour and any request I had was no problem at all. She regularly checked in with me throughout the morning whilst waiting for my operation.

My Surgeon Mr Phull was very clear in his explanations before the operation and once again filled me with confidence before the procedure.

Once coming around from the Op, Shelley once again was continually on hand to get me through the stages through to discharge. She gave great advice for recovery and quality of care was second to none right until the point she got me into my car.

I thank Shelley and all the team at Grantham hospital for their care throughout my visit. 

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Response from Julie Record, Matron, Surgery, United Lincolnshire Hospitals NHS Trust 10 hours ago
Julie Record
Matron, Surgery,
United Lincolnshire Hospitals NHS Trust
Submitted on 17/07/2025 at 12:31
Published on Care Opinion at 12:31


Dear Mallard2025

Thank you for the post – I am sure it was a very anxious day for you with this type of operation but I am so pleased to hear that the staff made this less anxious for you and put you at ease. I have shared with the team and will also send to Mr Phull.

I have mentioned Shelley in the post I shared and she will be very happy to know she made a difference to your stay with us – I hope you are recovering well.

Please take care

KR

Julie

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