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"The care received was excellent"

About: Royal Infirmary of Edinburgh at Little France / Accident & Emergency Royal Infirmary of Edinburgh at Little France / Minor Injuries Unit Royal Infirmary of Edinburgh at Little France / Xrays and scans

(as the patient),

Had to go to Minor Injuries at Royal Infirmary Edinburgh due to an ankle injury sustained during sports. Initially went to minor injuries but unfortunately didn’t get seen due to MIU closing for the night, but the remaining patients were asked if they wanted to make an appointment for the next day, or go to A&E without losing our place in the queue. The CSW in MIU (Davy?) took us round and kept spirits as high as possible. 

Once I had been called the process was very efficient. Tom the A&E doctor saw me within minutes of going into the department, he took me along for X-ray himself due to porters being busy. Though the X-Rays were uncomfortable, Ralph the radiographer reassured me and got the scans taken promptly before taking me back to my bay. After the results were seen by Tom, I was given a moon boot and some pain relief to help with my recovery from suspected ligament damage.

Although it felt like a very long night, the care received was excellent and everyone I encountered put me at ease. 

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Responses

Response from Carol Stewart, Radiology Manager, Radiology, Royal Infirmary of Edinburgh, NHS Lothian 2 weeks ago
Carol Stewart
Radiology Manager, Radiology, Royal Infirmary of Edinburgh,
NHS Lothian
Submitted on 06/10/2025 at 12:39
Published on Care Opinion at 13:14


Good Afternoon,

Thanks you for taking the time to post your comments as it is very rewarding for staff to hear a positive story. I will pass this onto the radiographer involved.

Kind Regards

Carol

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Response from Ray Middlemiss, Clinical Nurse Manager, Emergency Department, NHS Lothian 2 weeks ago
Ray Middlemiss
Clinical Nurse Manager, Emergency Department,
NHS Lothian
Submitted on 06/10/2025 at 20:18
Published on Care Opinion at 20:18


Thank you for taking the time to feedback such a positive review which I will share with all the teams involved in ED and Minor Injuries. I hope you are recovering well.

Kind regards

Ray

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