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Most amazing treatment

Posted By Shosho64

"Most amazing treatment"

About: NHS 24 / NHS 24 (111 service) Royal Alexandra Hospital / Accident & Emergency Royal Alexandra Hospital / General Surgery (wards 19, 20, 24, 26 &29) Royal Alexandra Hospital / GP Out of Hours

(as a service user),

I phoned nhs 24 on a early October Saturday as I had suffered gallstone pain for nearly 3 weeks, got a quick reply and asked a few questions, got an appointment that same evening at out of hours department, nursing staff that did B.P etc were so nice, I then seen a doctor (I apologise I cant remember his name) he was so nice and took time to listen, he then sent me to A&E,  again nursing staff so nice, I got a full assessment i.e B.P,  E.C.G. bloods and tested for diabetes a full M.O.T  I then waited for a wee while and was seen by a surgeon he explained what he thought the problem was (again cant remember his name) he was also very nice and organised a follow up appointment for ultrasound 3 days later.

I attended the clinic staff were lovely, girl that done my scan and her H.C.S.W made you feel at ease, I waited back at clinic and was seen by a Mr/Dr. Mustafa, (I think that was his name), he gave me results of scan there and then and offered to do my surgery (gallbladder removal) on a coming day I told him about my holiday plans and I was willing to cancel them, he advised me to go and enjoy the holiday and he will put me on another waiting list.

During the 3 days I have had the most amazing treatment, the whole team from NHS24 to speaking to the surgeon was outstanding each and everyone of then are a credit to their profession.

Thanks again NHS

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Responses

Response from Charlene Sweeney, Operational Business Manager, GP Out of Hours Service, NHS Greater Glasgow and Clyde 2 weeks ago
Charlene Sweeney
Operational Business Manager, GP Out of Hours Service,
NHS Greater Glasgow and Clyde

Submitted on 09/10/2025 at 12:41
Published on Care Opinion at 12:41

Dear Shosho64,

Thank you for taking the time to share your recent positive patient journey.

I am delighted to see your feedback about our service at GP Out of Hours.

We appreciate when staff are recognised for the professionalism, care and compassion that we strive to achieve at all times. We would love to share this good news and positive feedback with the staff involved in your care at OOHs. If you wish to provide any further detail that could help me identify the staff involved, then please don't hesitate to get in touch with myself at charlene.sweeney@nhs.scot

I wish you well in your treatment and recovery.

Take care and best wishes.

Charlene

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Response from Lynne C, Patient Experience Officer, Nursing & Care, NHS 24 2 weeks ago
Lynne C
Patient Experience Officer, Nursing & Care,
NHS 24

Manages patient feedback

Submitted on 10/10/2025 at 14:40
Published on Care Opinion at 14:40

Dear Shosho64

Thank you so much for taking the time to share your story on Care Opinion. I noticed that your story mentioned a few different services, and I am replying on behalf of NHS 24.

I was sorry to hear that you had to contact 111 due to your suffering gallstone pain for nearly 3 weeks, that sounds incredibly tough. However, I am delighted to hear about the positive patient journey you experienced and that NHS 24 played a part in it. From the initial call to the 111 service, to the care you received at Out of Hours department, and then further onward care at the Royal Alexandra Hospital. It's wonderful to know you regard each staff member you encountered a credit to their profession.

If you would like to share more information with me, including your Care Opinion username, I can locate the staff you spoke with from NHS 24 and share your kind words with them. We always strive to ensure that our staff receive positive feedback so they can see how much their care is valued when people call our services.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk

Thank you once again for sharing your story, and I hope you are doing well.

Kind regards,

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