Text size

Theme

Language

"Radiology scan"

About: South Tyrone Hospital / Radiology

(as a service user),

I had appointment this week at South Tyrone Hospital for a scan. Extremely poor signage around entire hospital. No hospital reception to ask for help  and no visible staff to help for directions.

When eventually found X-ray  I was asked for my personal details in front of a waiting room full of patients. Zero confidentiality. Then l was sent round to a different area for a scan and seen a patient being wheeled on a public corridor on a trolley with only a gown on, no privacy or dignity for the patient.

When i got to the other area which was hard to find there was nobody manning the reception desk and myself and 2 other people were left waiting not sure if we were in the right area. I could see staff in the distance but nobody came near any of us for long enough. While waiting for my scan i observed a number of people in gowns walking from changing rooms up corridors, this is not acceptable for privacy and dignity.

I was then asked to change in a shared cubicle space where two other men were changing, i am a female and this was completely unacceptable. I was then asked to walk up the corridor in a gown in front of other people sitting in a public corridor. The whole experience was awful. I never want to return to this hospital. They need to sort out all these issues.   

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from PA for Assistant Director of Functional Support Service, Executive Directorate of Nursing Midwifery, AHP’s and Functional Support Services, Southern Health and Social Care Trust 6 days ago
We are preparing to make a change
Submitted on 20/10/2025 at 13:25
Published on Care Opinion at 13:25


Dear Sunshine 1550

Thank you for posting about your experience at South Tyrone Hospital we do welcome all feedback to help us improve the service we offer.

I am sorry to hear that you had such a negative experience.

We are committed to providing high quality care to all our patients.

Your feedback will help us identify areas where we can improve and ensure that every patient receive the best possible care.

Hopefully this will make the visit to our department a better experience for other patients.

We have shared this story with our colleagues in the Estates Department to look at how signage can be improved.

Your feedback has been really useful.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k