"A poor experience"

This is not a complaint.It is my report of the very poor performance experienced in a community hospital today and comes in 2 parts.

Firstly, on arrival, a sign directed us to a reception area where we queued and then had a short q & a with a staff member who then directed us to their colleague in the adjoining area with a waiting room.

We approached their colleague, repeated the reason for our attendance and were directed back to the reception to book an appointment only to be sent back again to the colleague's area to await a call.

Secondly, following a short wait, we were called to a side room where a staff member took a more detailed history of the condition and made rudimentary health checks, leaving us to await a clinician. The clinician arrived having not read the notes so for the 4th time we described the injury and details concerning it etc. only to be told rather brusquely and without the wounds being examined that they don't do anything for that and we can go home and look after it ourselves. That advice was acceptable, if inappropriately expressed, but raises the question - if this injury is no longer regularly treated why did the first 2 staff members not advise us of this instead of wasting not only our time but more importantly that of the final practitioner?

And please sort out the back and forth between reception and. what I might term, triage.