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Excellent care

Posted By Lauriel

"Excellent care"

About: Ninewells Hospital / Accident & Emergency Ninewells Hospital / Intensive Care Unit Ninewells Hospital / Surgical High Dependency Unit Scottish Ambulance Service / Emergency Ambulance Trauma & Orthopaedics / Major Trauma Ward Trauma & Orthopaedics / Trauma/Orthopaedics (Ward 19)

(as a relative),

My Father was admitted to Ninewells Hospital following a major trauma incident.

He was given excellent care from the moment he arrived in A&E and transferred to SHDU and as a family we were well informed about the plan of care.

He had to go to theatre for surgery which resulted in an admission to ICU for a short stay before being transferred back to SHDU, then being stepped down to the Major Trauma Unit then to Ward 19 and finally transferred to Royal Victoria Hospital.

In all my Father spend almost 9 weeks in hospital and during this time the care he has received has been excellent, from the ambulance staff to the porters, the domestic staff, the HCAs, the nurses, the medical teams, the surgeons, the anaesthetists, the theatre teams, the psychology team, the radiology teams, the physiotherapists and occupational therapists, all who have treated my Dad with dignity and respect whilst rehabilitating him back to mobility and eventually getting home.

My family and I are extremely grateful for the care and support given to him during this time.

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Responses

Response from Fiona Geddes, NHS Tayside last week
Fiona Geddes
NHS Tayside

Submitted on 17/10/2025 at 13:53
Published on Care Opinion at 14:18

Good afternoon.

Thank you for taking the time to post, I will ensure that the staff in ICU are made aware of your appreciation and we wish your father all the best in his ongoing recovery.

Kind regards

Fiona Geddes

SCN ICU

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Response from Christina Navin, Clinical Care Group Manager, Theatres, Anaesthesia and Critical Care and East of Scotland Major Trauma Service, NHS Tayside 5 days ago
Christina Navin
Clinical Care Group Manager, Theatres, Anaesthesia and Critical Care and East of Scotland Major Trauma Service,
NHS Tayside

Submitted on 20/10/2025 at 14:36
Published on Care Opinion at 14:38

picture of Christina Navin

Dear Lauriel,

Many thanks for taking the time to share your father's experience and for your kind words about his care. I will ensure this is shared with the Theatre, Anaesthesia, Critical Care and Major Trauma teams and I am sure they will appreciate this positive feedback.

I hope your father is continuing to recover well after his hospitalisation and I wish him all the best in his rehabilitation.

Kind regards,

Christina

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Response from Advanced Trauma Nurse Practitioner, Major Trauma, NHS Tayside 4 days ago
NHS Tayside

Submitted on 21/10/2025 at 07:54
Published on Care Opinion at 09:44

Dear Lauriel

Thank you very much for your positive feedback regarding your father's recent hospital stay. The Major Trauma Ward team will be so pleased to hear this and we wish him all the best in his recovery.

Kind Regards

Sarah

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Response from Nikki Gunn, NHS Tayside 4 days ago
Nikki Gunn
NHS Tayside

Submitted on 21/10/2025 at 10:45
Published on Care Opinion at 14:11

Dear Lauriel,

As the Senior Charge Nurse in the Surgical HDU, I would just like to express my utmost thanks for your lovely words in relation to the care your Father received during his recent hospital stay.

I will pass on your very kind words to the team in SHDU and I wish your Father well in his ongoing recovery,

Many thanks for taking the time to post on Care Opinion,

Nikki Gunn,

Senior Charge Nurse,

Surgical HDU

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Response from Kirsty Tonge, Consultant Accident and Emergency, Emergency Department, NHS Tayside yesterday
Kirsty Tonge
Consultant Accident and Emergency, Emergency Department,
NHS Tayside

Submitted on 24/10/2025 at 15:12
Published on Care Opinion at 15:12

Dear Lauriel

We are so grateful to you for sharing this feedback following what must have been a very challenging time for you family. We are delighted to hear that following a truly multidisciplinary approach, your father is now on the road to recovery and are grateful to you for recognising the part that the Emergency Department played in his journey.

I will ensure that your kind words are fed back to the ED team and wish your father all the best for his ongoing recovery and rehabilitation.

Kindest regards

Dr Kirsty Tonge- Emergency Medicine Consultant and EM Clinical Lead

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