"Trying to rearrange an appointment"

Having realised that an appointment at orthopaedic dept in Edinburgh was at Lauriston buildings instead of Royal infirmary Edinburgh I tried to arrange to cancel this appointment because I would not be able to get there on time because of transport difficulties and the time I would need to leave my elderly mother, for whom I care, on her own.

I phoned the number provided on my appointment letter for Lothian health and waited in a queue for 45 minutes after which time I ended the call intending to try again .

Several hours later in the afternoon I again tried to contact this number and was told again that there was a queue for 40 minutes . I just do not have the time and patience to do this and again ended the call.

I then phoned the consultant’s secretary at the hospital to explain my situation but was unable to speak to them, however a message was left and a very understanding and helpful member of staff phoned me back within 5 minutes and cancelled the appointment .

I was so frustrated and annoyed with being expected  to wait the time mentioned earlier to cancel an appointment or rearrange an appointment. 

I expect it will be another six months of suffering before I receive a new appointment . Very disappointed.