Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Staff have been wonderfully supportive and caring

Posted By cheetahrb43

"Staff have been wonderfully supportive and caring"

About: Western General Hospital / Emergency Surgical Admissions

(as the patient),

Came into the Western General after 13 hours waiting in A&E (ouch!) and staff have been wonderfully supportive and caring as I settled in. Being in hospital is naturally quite scary but they did everything to put me at ease, and were extremely kind and helpful when I had a mishap after coming back from surgery around midnight. Then (as then surgery immediately brightened me up and brought back my appetite) the tea and toast at 1am was by far the best thing I'd eaten all week. Found out I will need to stay another couple of nights so can rest assured I'm in safe hands 🥰

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kathryn Cook, Senior Charge Nurse, Emergency Surgical Admissions, Western General Hospital, NHS Lothian 3 hours ago
Kathryn Cook
Senior Charge Nurse, Emergency Surgical Admissions, Western General Hospital,
NHS Lothian

Submitted on 24/10/2025 at 15:23
Published on Care Opinion at 15:24

Thank you so much for taking the time to provide such lovely feedback. I will pass this on to the team. We appreciate that it can be a daunting time to be in hospital so do our utmost to make all our patients feel at ease, we are so glad that you have felt well cared for and that you are on the road to recovery.

With best wishes,

Kathryn Cook

Senior Charge Nurse

Ward 57 WGH

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k