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"Detrimental care"

About: Tameside General Hospital / General medicine

(as the patient),

I was admitted on to this ward after having dangerously high biluburin and a UTI which I believe had developed into urosepsis.

The vast majority of the nurses and doctors were great.

I was put on strong antibiotics and my biluburin behind to drop sharply, I was feeling much better.

I had gone off the ward 3 times in total, used a taxi to go home, gets some things and check for adages and or break ins, I had full mental capacity and no order keeping me on the hospital.

Yet on one day I was refused permission to go home by one of the nurses at reception, this forced me to discontinue all treatment so as to he discharged, I was not being treated like a prisoner or like a mental health patient who was sectioned.

So the doctors discharged me, yet the nurses kept me waiting for more than 4 hours for my prescription to be dispensed from the pharmacy.

I then asked why I was being kept to wait and a staff member smoothly said, well the single pharmacist in the hospital has had to leave. Yet they did not just get this information, by picking up the phone and phoning the relevant department and asking, they had seemingly known for sometime, yet no one informed me sooner so I could go home sooner, do everything I had to do, then get enough rest to come back and get my medication later.

Then they told me I could go and would have to come back later. This felt to me like a punishment, because staff was arguing with me and I argued back as I felt they were totally unreasonable.

So I left. I had to go to Hyde, get my hair cut, then get to the nearest cash machine, then get food, then go to my local shop, get an electric key and walk home. By the time I got home it was going dark, I had to do some clearing up and then I was about to eat a bit later, then at 5pm I got a call from the hospital, that I had to go back and get my medication. At this point I was exhausted, but I got in a taxi and got back, walked to the lift, went to the lower ground floor then walked the green mile as they call it back to the ward. Then a nurse gave me a bag of medication with a discharge sheet and nothing was explained to me until I went to see a g.p.

I felt exhausted, like I was going to drop, I also had a severe chest infection.

Next time I'm ill, I'm going to another hospital, because I have never been treated like this by people who are supposed to provide care and help, It felt to me like some staff members lose their temper and take their frustrations out on patients.

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Responses

Response from Sue Rothwell, Assistant Chief Nurse, Corporate Nursing and Integrated Governance, Tameside and Glossop Integrated Care NHS Foundation Trust last month
Sue Rothwell
Assistant Chief Nurse, Corporate Nursing and Integrated Governance,
Tameside and Glossop Integrated Care NHS Foundation Trust
Submitted on 12/12/2025 at 09:03
Published on Care Opinion at 09:03


Thank you for taking the time to share your experience with us at Tameside Hospital. I am glad to hear that you are feeling better and that some of you experience was positive.

I am so sorry to hear that your discharge experience was not up to our usual standard and understand your frustrations. There is learning we can take from you sharing you're experience and would like to discuss this with you.

I would be very grateful if you could contact the Quality and Patient Experience Team to discuss your care and how we can share learning to improve practice.

I would like to thank you for raising your concerns, as an organisation we use all patient feedback to support learning and for continuous improvement.

Please contact our team via email patient.experience@tgh.nhs.uk or via phone on 0161 922 5331, a team member will be available to assist you in addressing this matter.

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