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"Paediatric ward"

About: The Ulster Hospital / Paediatric Inpatient Ward (Craig ward)

(as a service user),

Lucy, a student nurse on the paediatrics ward, was absolutely amazing during our stay when our child was just three days old. At a time when I was extremely emotional, exhausted, and very worried, she showed such genuine kindness and compassion and truly went above and beyond in her care. She checked in on us regularly, helped with every question we had, and offered constant reassurance through her words and actions. The comfort and reassurance she provided meant so much to me, and I will always be grateful for the care she gave us during such a vulnerable time.

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Responses

Response from Alison Smyth, Ward Manager, Paediatric Inpatient Ward, South Eastern Health & Social Care Trust last month
Alison Smyth
Ward Manager, Paediatric Inpatient Ward,
South Eastern Health & Social Care Trust
Submitted on 23/12/2025 at 15:58
Published on Care Opinion at 16:00


Hi atlasmh44

Thank you so much for taking the time to share this lovely feedback. Lucy will be delighted to hear how much her kindness, reassurance and care meant to you during such a vulnerable time. We are grateful you shared your experience with us and I will ensure this is passed on to Lucy. Hoping your little one is feeling much better. Wishing you and your family a lovely Christmas.

Many thanks

Alison

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