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"I feel unsafe in my bed"

About: East Surrey Hospital / Trauma and orthopaedics

(as a service user),

In East Surrey Hospital, there is a ward called Smallfield. It has four rooms called bays. There are two bays where male patients sleep and two where female patients sleep.

The bays are laid out like this :

1 c 2    1 is for females 2 for males 

   o

3 r 4    3 is for males and 4 is for females

   r 

   ^ = a corridor through the ward 

With the doors of each bay left open for staff convenience, it is easy to imagine women watching the naked back of men as they leave the shower room by the bay doors. 

There are two women patients who enter the male bay looking for various things or people. On their visits, a member of staff from their bay follows the women into the men's bay and doesn't physically stop them from entering the men's bay. The women are slightly unbalanced and if someone touches them they scream at length. 

Now, in my opinion if a male patient entered a female patient bay and looked at each patient at length, irrespective of the state of their dress, the ward staff would likely call security to evict the male patient. This doesn't happen if a female patient enters a male bay. 

I felt unsafe in my bed as I felt that a female patient could look through the gap in the curtains and see me undressed. 

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Responses

Response from Hannah Doherty, Patient Experience Facilitator, Patient Safety, Surre last week
Hannah Doherty
Patient Experience Facilitator, Patient Safety,
Surre
Submitted on 19/01/2026 at 16:23
Published on Care Opinion at 16:23


picture of Hannah Doherty

Good afternoon Captain Colin,

Thank you for your feedback on your experience staying on Smallfield ward. I have contacted the Ward Manager and Matron and they went to speak to you about your experience. They apologised and said they did not wish for you to feel uncomfortable or unsafe on the ward. They agreed and accepted that there are 2 female patients in particular whom are wandering around the ward. However, they explained their current state to you which I will not go into detail on here.

On Smallfield ward, staffing is reviewed daily, and they always strive to have one member of staff minimum in each bay at all times. However, as explained to you, this may not be possible if there are significant staffing shortages across the division or if the ward staff are attending an emergency in a different bay. They sympathised with you and assured you they are mitigating risk. They have confirmed to me that they will share this with the ward staffing team to ensure extra vigilance of wandering patients and have recommended if you feel uncomfortable again to utilise the call bell to call for help.

I hope you feel resolved from the discussions and I have been informed that if you have any further concerns to speak directly with them. I wish you all the best with any further care.

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