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"Put me completely at ease"

About: Forth Valley Royal Hospital / Xrays & Scans

(as the patient),

I recently attended for an X-ray. I telephoned X-ray department reception @ 9.30, spoke with Wendy who informed me yes, they had my details and I would be able to attend without the actual form from my GP and telling me working hours of the department.

I attended @ 3 pm., I was booked in, asked to take a seat  and within 5 minutes I was attended to by radiographer Kirstie… what a personality! friendly, professional, put me completely at ease.  Kirstie carried out my X-ray,  giving instructions to ensure the best outcome for myself.

Kirstie accompanied me back to the main clinic …. Kirstie … What a Star 🌟🌟. Thank you!!

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Responses

Response from Jennifer Gilchrist, Radiology Department Manager, Radiology, NHS Forth Valley 2 weeks ago
Jennifer Gilchrist
Radiology Department Manager, Radiology,
NHS Forth Valley
Submitted on 12/01/2026 at 10:15
Published on Care Opinion at 10:15


Dear aprilxk53,

Thank you for taking the time to feedback on the service you received in X-Ray at FVRH. I am reassured it was a smooth journey for you and you were helped at every step of the way. I will pass on your thanks to Wendy and Kirstie, who will both be very pleased that you've taken the time to extend your thanks.

Wishing you well in your health,

Jen

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