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"Gynaecological Department and patient care"

About: General Surgery / Acute Surgical Receiving Unit (ASRU) Gynaecology / Gynaecology Suite Ninewells Hospital / Accident & Emergency Ninewells Hospital / Sexual and Reproductive Health

(as the patient),

3 months ago, I attended the Emergency Department due to severe and unbearable abdominal pain affecting my entire abdomen, including the lower abdomen. The pain was extremely intense, similar to strong contractions. Morphine and other pain relief medications did not provide any relief. I was also experiencing persistent vomiting and a severe migraine, and as a result, I was admitted to the ward (Ward 7).

After initial medical assessments, I was discharged home. I was informed that the cause of my symptoms could be related to my kidneys or liver and that I would need to wait for further imaging. No gynaecological cause was addressed at that time.

The following day, after seeing my GP, I returned to the same ward as my symptoms had significantly worsened. I was experiencing ongoing vomiting, severe headache, dizziness, and I also suffered a panic attack due to the intensity of my symptoms and the uncertainty surrounding my condition. I was given medication to reduce vomiting and slightly ease the pain. At this point, it was decided that I required a gynaecological consultation, and I was referred to the gynaecology department.

I then spent approximately eight hours in the gynaecology waiting area in significant pain and physical distress. My condition was not suitable for such circumstances — I was dizzy, nauseous, in severe pain, and had nowhere to lie down. I was forced to sit on an examination couch and eventually had to push chairs together myself in order to stretch my legs and endure the wait until the consultation.

Before the gynaecological consultation took place, I was sent back to Ward 7. By this stage, my mental state had deteriorated significantly. I was extremely distressed, overwhelmed, and frustrated due to the lack of clear information from medical staff. I was not being informed about what was happening, what had been found, or why the waiting times were so long. Only after I suffered a severe emotional breakdown and began crying did a doctor approach me and explain that something had been found in my lower abdomen and that it required assessment by a gynaecologist. However, I was not informed at that time that this was an ovarian cyst, which caused me extreme fear and distress, as I was left imagining the worst possible outcomes.

I was then required to return to the gynaecology department waiting area once again, where I spent a total of approximately eight hours. By this point, I was physically and mentally exhausted. This experience has had a lasting negative impact on my mental health, and since then I have been experiencing more frequent panic attacks, particularly when thinking about my health.

Once admitted to the gynaecology department, I was given medication that helped reduce the lower abdominal pain; however, my migraine was never addressed, and I was not provided with any medication for migraine pain.

It was also noted that my contraceptive implant should be removed, as it was past its effective date and I was not supposed to be experiencing menstrual periods. Unfortunately, the implant was not removed due to complications, and I was informed that a follow-up appointment would be arranged. This appointment was initially scheduled for 2 months' time but was cancelled two hours before the appointment time. I was then given a new appointment for the following month, which was also cancelled two hours before the scheduled time. I was informed by telephone that the entire clinic had been cancelled and that no alternative date could be provided.

As of today, I am without contraception. Last month, my contraceptive device expelled spontaneously, and I am now experiencing the return of menstrual symptoms.

I would also like to highlight that I have a history of gynaecological issues. Three years ago, I was diagnosed with uterine prolapse. During my gynaecological assessment 3 months ago, it was confirmed that the prolapse is now significantly advanced. In addition, I was diagnosed with a large ovarian cyst approximately the size of a mandarin. I was informed that this cyst would not be removed at present but should be monitored with ultrasound scans every three months.

We are now in January, and I have received no information regarding any follow-up ultrasound or gynaecology appointments. My appointments have been repeatedly rescheduled: initially planned for this month, then moved to March, and most recently postponed again to April. These continuous delays have had a severe impact on my physical health, mental wellbeing, and ability to work. I am currently on sick leave, as I am unable to perform my job due to persistent lower abdominal pain, pain radiating to my lower back, and worsening anxiety and panic attacks.

I am deeply distressed by the lack of continuity of care, the repeated cancellations, and the absence of clear communication. I am unable to obtain appropriate medical support or a clear explanation for my symptoms. All I want is to receive proper, consistent care so that my condition can be managed effectively and I can return to a normal life, including physical activity, work, and daily functioning without constant pain and fear.

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Responses

Response from Victoria Richmond, Senior Nurse, General Surgery, NHS Tayside 2 weeks ago
Victoria Richmond
Senior Nurse, General Surgery,
NHS Tayside
Submitted on 12/01/2026 at 18:19
Published on Care Opinion at 18:19


Dear disappointed87,

Thank you for taking the time to share your experience. I am truly sorry to hear about the distress and discomfort you endured during your admission.

On behalf of Ward 7, I sincerely apologise for the lack of clear communication and the delays you experienced. It is concerning that you felt overwhelmed and uninformed about your condition and care plan, and I regret that this contributed to your distress.

As care opinion is anonymous it is difficult to go into specifics, but I do hope that you could contact the Patient experience team either on either email on TAY.feedback@nhs.scot, or call 0800 027 5507 who will take further details from you to enable us to look further in depth for you.

Kind regards

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Response from Fiona McCallum, senior charge nurse, Gynaecology Suite (inpatient area) Ninewells Hospital, NHS Tayside 2 weeks ago
Fiona McCallum
senior charge nurse, Gynaecology Suite (inpatient area) Ninewells Hospital,
NHS Tayside
Submitted on 13/01/2026 at 12:27
Published on Care Opinion at 12:27


Dear Disappointed87,

Firstly I would like to apologize for your recent experiences within our gynaecology service and the length of time that you had to wait to be seen. Thank you for taking the time to share this very honest feedback to let us know of your experience.

I would also encourage you to contact the patient experience team at TAY.feedback@nhs.scot, or call 0800 027 5507 as this would enable us to look further into your specific journey with us. I have also discussed this feedback with our senior nurse (Denise Marshall) and she would also be happy for you to contact her in order that we can apologize and look into your care journey with us and address all the points raised. She is available via Denise.marshall@nhs.scot.

We are currently altering our systems within the unit and monitoring and recording patient waiting times in the department is one of the focus points of this work. This is in order that we can improve the waiting times to be seen within the unit.

I will ensure that this is also shared with the nursing and medical teams within gynaecology to remind them of the impact of suboptimal communication on patient care.

best wishes

Fiona

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