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"A star nurse"

About: East Surrey Hospital / Accident and emergency

(as the patient),

Lewis in A&E is a star nurse. He made me smile, he asked to borrow my flower in my hair and his energy just brings a smile to my face. Especially since I have been really low and had so many surgeries. 

Just over a year ago, I came in with a loved one who passed with terminal cancer. I have been grieving her loss. I showed him a photo do you remember her and he said yes because they were debating about curry chicken or chicken curry and at that time he bought so much joy to her during her cancer.

I wanted to thank him for making her laugh too. He deserves an award and more staff should learn from the empathy, kindness and joy he spreads in the department it really makes a difference in the hospital.

Thank you & Godbless you

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Responses

Response from Hannah Doherty, Patient Experience Facilitator, Patient Safety, Surre 2 days ago
Hannah Doherty
Patient Experience Facilitator, Patient Safety,
Surre
Submitted on 27/01/2026 at 13:11
Published on Care Opinion at 13:11


picture of Hannah Doherty

Hello 'SweetAngel',

Thank you so much for sharing your experience within the Emergency Department and for explaining the profound impact that Lewis made on yourself and your loved one that you sadly lost. I will pass on this compliment to the department and make sure he sees your kind words.

Best wishes,

Hannah Doherty

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