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Just amazing how kind & considerate the staff were

Posted By The Rotator.

"Just amazing how kind & considerate the staff were"

About: Bideford Hospital / Ophthalmology

(as a service user),

Want to say a big thank you to the staff at Ophthalmology dept, went in there today for my appointment, mid January, just amazing how kind & considerate the staff were, explained every thing, & Claire my eye specialist was just brilliant, came out with a full explanation as to what Glaucoma & Cataracts are, and some information booklets as well. 

Well done everyone, I feel rest assured that my eye health is in such good hands. 10/10, long may it continue. 

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Responses

Response from Melanie Grout, Lead Nurse Ophthalmology Outpatients (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 2 weeks ago
Melanie Grout
Lead Nurse Ophthalmology Outpatients (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 14/01/2026 at 13:58
Published on Care Opinion at 13:58

Dear Rotator

Thank you very much for taking the time to share such lovely feedback about your recent visit to our Ophthalmology Department. We are delighted to hear that you felt well looked after and that the care, kindness, and explanations provided by our team made a positive difference to your experience.

Your comments about the staff being kind, considerate, and thorough are truly appreciated, and we are especially pleased to hear your praise for Claire. We will be sure to pass on your kind words to her and the wider team, as feedback like yours is a great encouragement to everyone.

We are glad that you left your appointment feeling reassured and well informed about glaucoma and cataracts, and that the information provided helped you feel confident about your eye health going forward.

Thank you once again for your thoughtful message and for your kind recommendation. We wish you all the very best and look forward to continuing to support you with your eye care.

With warm regards,

Mel

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