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My care has been exemplary

Posted By julietnb34

"My care has been exemplary"

About: East Midlands Ambulance Service NHS Trust / Emergency ambulance Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / Accident and emergency Urgent Community Response / Virtual Ward Service

(as a service user),

I started struggling with my breathing early Jan (2026) Symptoms got progressively worse and I reluctantly called 999 very early 4 days later. From the moment the ambulance crew arrived, during my hospital stay and since I was discharged (3 days in hospital) and VW took over, my care from everyone NHS has been exemplary. I can not stress that enough

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Responses

Response from William Sutton, Team Lead, Urgent Community Response (South Nottinghamshire), Community Health Services last week
William Sutton
Team Lead, Urgent Community Response (South Nottinghamshire),
Community Health Services

Submitted on 22/01/2026 at 08:59
Published on Care Opinion at 08:59

Thank you so much for taking the time to share your experience, and for your incredibly kind words. We’re really pleased to hear that, from the moment the ambulance crew arrived, through your hospital stay, and into your time with the Virtual Ward, you felt well cared for and supported.

Your feedback is a real boost for everyone involved in your care — from the ambulance service and hospital staff to our Virtual Ward clinicians who supported your recovery at home. We will make sure your comments are shared with all the teams who played a part.

Most importantly, we’re pleased to hear that you are now safely home and recovering. If you ever need us again, please know we are here to help.

Wishing you continued improvement and good health.

Warm regards,
The Virtual Ward Team

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Response from Natalie Marshall, Head of Patient Experience, Quality Directorate, East Midlands Ambulance Service 6 days ago
Natalie Marshall
Head of Patient Experience, Quality Directorate,
East Midlands Ambulance Service

Submitted on 23/01/2026 at 12:20
Published on Care Opinion at 13:08

Good afternoon

I am so pleased to read that you were well looked after by the ambulance crew - it is always great to receive such feedback and thank you for taking the time to let us know.

Best wishes.

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Response from Kelly Morley, Patient Experience Officer, Patient Experience and engagement, Nottingham university hospitals 6 days ago
Kelly Morley
Patient Experience Officer, Patient Experience and engagement,
Nottingham university hospitals

Submitted on 23/01/2026 at 16:46
Published on Care Opinion at 16:46

Dear Patient,

Thank you for sharing your recent experience of our hospitals.

To echo the responses above from our colleagues, we are really pleased to hear that you found your care to have been exemplary.

I will share your kind feedback with the Matron in the Emergency Department now so that this can be shared with the teams involved in your care.

Kind regards

Kelly - Patient Experience officer

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