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Very disappointed

Posted By TheVoice

"Very disappointed"

About: North Devon District Hospital / Audiology

(as the patient),

I visited NDDH Audiology department because my right hearing aid was not working properly, the staff member said it was fixed but before I got home the problem (same one) appeared again.

So I notified Audiology and got another appointment later that week. Iwas given a "new" hearing aid and before I left the Audiology department the problem reappeared. I went back but they said to go home and delete the app from my phone and reinstall and it would be O.K, but it isn't.

I am now left with a "new" hearing aid that is not working and I have laid out money to have a TV Adapter fitted to my TV (which worked well until this happened). I have always praised this department in the past but now I have been left out of pocket and in a state of limbo whereby I cannot watch TV comfortably with my family.

I am very very disappointed.

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Responses

Response from Katie McNeill, Deputy Head of Audiology (Northern Services), Audiology (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 2 days ago
Katie McNeill
Deputy Head of Audiology (Northern Services), Audiology (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 27/01/2026 at 17:33
Published on Care Opinion at 17:33

Dear TheVoice,

Thank you for taking the time to share your experience. We’re very sorry to hear about the difficulties you’ve had with your hearing aid and the impact this has had on your day-to-day life, particularly being able to enjoy watching television with your family.

We appreciate how frustrating it must be to have ongoing problems despite attending multiple appointments, especially given your previous positive experiences with the Audiology service. This is certainly not the standard of care we aim to provide.

We would like the opportunity to look into this matter further and help resolve the issue as soon as possible. Please contact the Audiology Department directly as this post is anonymous, so that we can review your hearing aid, the app connection, and the TV adapter setup in more detail, and discuss the most appropriate next steps.

Thank you for bringing this to our attention. Your feedback is important to us, and we hope we can restore your confidence in the service.

Look forward to hearing from you

Best wishes

Katie McNeill

Deputy Head of Audiology

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by TheVoice (the patient)

I am very reluctant to return as I was not entitled to the service I got, your staff are overworked (I appreciate that) but if they are at work, to allow just 10 minutes per patient for a booked repair is quite obviously wrong. They do not know what is wrong then there is a diagnosis followed by “repair” but if the repair is not in place within 10 minutes I have to leave.

As I have said I do not wish to return to be treated like this, I have been coming to Audiology for a long time now and this is the only time (3 times in the same week) I have had a problem I returned last time with my Wife so she could hear what was said.

The service must do better for other patients.

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