"Doors seem to be closing rather than opening"

In October 2025, sent econsult form to GP surgery. Texted back asking me to make appointment via text, which I did. My GP appointment, which was only a phone call, was 7 weeks later. They explained that they would refer me to see a consultant after I described what my problem was, so they never actually saw me face to face.

So via my NHS / MY CARE apps the message was ring a number, which I mistakenly thought was the hospital, only to find they had no details of an appointment. I have just found out that they are an outside agency to where my referral was sent. They have sat on my referral for some many weeks. They then transferred me to the Urology dept where the mailbox was full, not helpful. Phoned back to the original number and obtained a direct line to which I rang. Firstly they told me they also had no appointment or record of my referral!

Eventually they told me I do not have an appointment date and if I had an appointment I would see a nurse not a consultant. Then to add insult to injury I was told that it was a new clinic, the waiting list was long, they have staff sickness and worse of all my case is non urgent.

Yesterday, I received a message on my MY CARE app from an Advanced Clinical Practitioner, apologising for my ongoing frustration in trying to obtain a Consultant appointment. Unfortunately there isn't anywhere I can reply to her on the MY CARE app. So I rang the direct line to find a message saying that no one is there to answer the phone but just leave a message.

My frustration is now intensifying greatly as doors seem to being closing rather than opening to help me. Getting moved from one department to another isn't helping at all.

I will keep you informed as my journey progresses, hopefully positively.