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Efficiency and superb duty of care

Posted By Mannu

"Efficiency and superb duty of care"

About: North Devon District Hospital / Therapies

(as the patient),

I was assessed by Rosie at North Devon District Hospital (physiotherapist in specialist neuro rehabilitation) in a very calm, courteous and professional manner to ascertain if my condition had improved or deteriorated. To my amazement Rosie discovered a weakness in my right eye and immediately messaged Ophthalmology. Now that is efficiency and superb duty of care. I would like to thank Rosie for her professionalism and her attention to detail. Thank you Rosie!

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Responses

Response from Karen Nichols, Therapy Admin Manager (Northern Services), Therapies/Speech & Language Therapy (Northern Services), Royal Devon University Healthcare NHS Foundation Trust last month
Karen Nichols
Therapy Admin Manager (Northern Services), Therapies/Speech & Language Therapy (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 16/02/2026 at 10:27
Published on Care Opinion at 10:27

Dear Mannu,

Thank you for taking the time to share your experience. It’s wonderful to hear how Rosie carried out your assessment with such calmness, courtesy, and professionalism. Her prompt recognition of the weakness in your right eye, followed by immediate communication with Ophthalmology, demonstrates an impressive level of efficiency and an exemplary duty of care.

We are grateful for your kind words, and we will ensure that Rosie receives this commendation.

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