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Gastroscopy procedure

Posted By pilingsnq76

"Gastroscopy procedure"

About: Golden Jubilee National Hospital / Endoscopy

(as the patient),

I had a Gastroscopy procedure in the Endoscopy unit. All of the staff who I met that provided care were really lovely, warm, very professional and reassuring, from nurses, to the consultant to the person providing tea and biscuits afterwards, I became very relaxed and was put at ease immediately for a procedure I was very anxious about. Thank you very much for the excellent care you provided. 

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Responses

Response from Andrea Heatley, Risk and Feedback Facilitator, Clinical Governance, NHS Golden Jubilee last month
Andrea Heatley
Risk and Feedback Facilitator, Clinical Governance,
NHS Golden Jubilee

Submitted on 17/02/2026 at 12:45
Published on Care Opinion at 12:45

Dear pilingsnq76,

Thank you for taking the time to share such kind feedback about your recent gastroscopy procedure.

We are delighted to hear that the team in our Endoscopy Unit helped you feel reassured and at ease, especially during a procedure you were understandably anxious about.

Your comments about the nurses, the consultant, and even the member of staff who offered tea and biscuits afterwards are truly appreciated. Our teams work hard to provide care that is not only professional but also compassionate and comforting, and it means a great deal to know this made a positive difference to your experience.

I will ensure your feedback is shared with the Endoscopy staff, who will be encouraged to hear your kind words.

Thank you again for taking the time to write to us.

Kind regards

Andrea

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