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The team made me feel relaxed and confident

Posted By pilingsnq76

"The team made me feel relaxed and confident"

About: Western General Hospital / Day Surgery Unit

(as the patient),

I recently had a diagnostic Laparoscopy. The team headed up by Karen is excellent. I felt safe, reassured and comfortable in such professional hands. The team made me feel relaxed and confident before a procedure I was very anxious about having. Many thanks for the fantastic care you provided me with. 

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Responses

Response from Ana Mezzomo, Patient Experience Officer, Patient Experience Team, NHS Lothian last month
Ana Mezzomo
Patient Experience Officer, Patient Experience Team,
NHS Lothian

Submitted on 20/02/2026 at 14:48
Published on Care Opinion at 14:48

Dear pilingsnq76,

Thank you very much for taking the time to share your recent experience of care at the Western General Hospital.

I am delighted to hear that Karen and her team were able to make you feel safe, reassured, and comfortable during your time in the Day Surgery Unit. I can appreciate that going into hospital can be an anxious experience, and it is great to know that the team’s care and support made a positive difference.

I will ensure that your comments are shared with Karen and the team, they will be touched and encouraged by your words.

Thank you again for sharing your feedback, and I wish you a smooth and speedy recovery.

Best wishes,

Ana Mezzomo

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